At Sonkan Foods, we are committed to safeguarding the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, mobile application, or place an order through any of our digital platforms. By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you browse our website, place an order, or sign up for our services, we collect the following types of information:

Personal Information

• Full name

• Phone number

• Email address

• Shipping and billing address

• Payment details

This information is essential for fulfilling your orders, providing customer support, and enhancing your overall experience with Sonkan Foods.

Technical and Device Information

We also collect data automatically, including:

• IP address

• Browser type and version

• Operating system

• Browsing behavior (via cookies and analytics tools)

This information helps us optimize website performance, improve your experience, and tailor marketing efforts.

2. How We Use Your Information

Sonkan Foods uses your information for the following purposes:

• Processing and fulfilling your orders

• Arranging delivery

• Sending transactional messages (order confirmations, delivery updates)

• Handling returns, complaints, and customer support

• Managing customer accounts

• Offering promotional discounts, newsletters, or updates

• Ensuring compliance with legal and regulatory requirements

We strive to make your experience seamless and secure.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share data with trusted partners necessary to deliver our services, such as:

• Logistics companies

• Payment gateways

• Marketing platforms

• Customer support systems

All partners are contractually bound to handle your data securely and use it only for the specific purposes required.

4. Payment Security

• All payments on the Sonkan Foods website are processed via secure and certified payment gateways.

• We do not store card or bank details on our servers.

• All transactions are encrypted and comply with PCI DSS (Payment Card Industry Data Security Standard).

5. Cookies and Tracking Technologies

We use cookies to:

• Personalize your experience

• Remember your preferences

• Keep your shopping cart updated

• Analyze website traffic

You can disable cookies in your browser, but some features may be limited.

6. Data Retention and Your Rights

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Sonkan Foods Privacy Policy.

You have the right to:

• Access your personal information

• Request corrections

• Request deletion of your data

• Opt out of marketing communications at any time

To exercise these rights, contact our support team via email or phone.

7. Third-Party Links

Our website may include links to external sites for your convenience. These sites operate independently and have their own privacy policies. We are not responsible for the content or practices of these sites and recommend reviewing their policies before use.

8. Children’s Privacy

Sonkan Foods does not knowingly collect personal information from children under 18. If we discover any data collected without parental consent, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in business operations, legal obligations, or technological advancements. Any updates will be posted on this page with the effective date. We encourage you to review the policy periodically.

10. Contact Us

If you have questions, concerns, or complaints regarding this Sonkan Foods Privacy Policy, please contact us:

• Email: info@sonkan.in

• Phone / WhatsApp: +91 89561 37047 / +91 99224 12483

• Mailing Address: SONKAN, 2 Shweta, 98/28 Bhusari Colony, Kothrud, Pune 411038

Your privacy matters to us. Thank you for trusting Sonkan Foods.

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