At Sonkan Foods, your satisfaction is our top priority. We take the utmost care in sourcing, preparing, packing, and delivering your orders with the highest standards of quality and hygiene. However, if you receive an incorrect, damaged, or unsatisfactory product, our Sonkan Foods refund and return policy ensures a transparent and fair resolution process.

1. Eligibility for Returns & Refunds

Due to the perishable nature of many of our millet-based and ready-to-cook products, we have specific guidelines on what you can and cannot return:

Perishable Items

Products such as instant mixes, Ragi Satva, cereals, and items with a short shelf life are non-returnable and non-refundable unless they arrive damaged, spoiled, or unusable. In such cases, please notify us within 6 hours of delivery with:

  • Clear photographs of the product and packaging

  • Your Order ID

  • A brief description of the issue

This process helps us review the matter quickly and take corrective action.

Non-Perishable Items

For packaged, dry, or long-shelf-life products, you can request a return or refund within 24 hours of delivery, provided the item is:

  • Unused and unopened

  • In its original packaging

  • In saleable condition

If your request arrives after this window, we may not accept it unless there is a product defect or fulfillment error.

2. Refund Process

Once we approve your refund or return request, Sonkan Foods promptly initiates the process:

  • Prepaid Orders: We credit refunds back to your original payment method (bank, UPI, or digital wallet) within 5–7 business days.

  • Cash-on-Delivery Orders: We request your preferred refund mode (UPI/bank transfer) and process it after verification.

Note: Refund times may vary depending on your bank’s processing speed.

3. Return Procedure

If a return applies:

  • Our delivery partner may arrange a pickup, or

  • You may need to ship the product to a designated address (depending on your location).

Our customer support team will guide you through each step, ensuring a smooth and hassle-free experience.

4. Conditions for Return Rejection

Sonkan Foods may decline a refund or return if:

  • The product shows signs of misuse, tampering, or negligence

  • The request is raised outside the eligible time frame

  • The return is made without authorization

  • Dissatisfaction is based purely on personal taste preferences without a quality issue

As a result, unauthorized or ineligible returns will not qualify for refunds.

5. Quality Assurance

Every Sonkan Foods product undergoes strict quality checks before dispatch. Therefore, if you face a problem, please contact us directly instead of discarding the item or filing disputes elsewhere. Most issues are resolved quickly and fairly through direct communication.

6. Customer Support

For any refund or return queries, please contact our support team:

  • Email: info@sonkan.in

  • WhatsApp: +91 89561 37047

  • Helpline: +91 99224 12483

  • Available: 9:00 AM – 5:00 PM (Monday to Saturday)

Additionally, include your Order ID, clear photos, and a brief description of the issue. Our team usually responds within 24–48 hours.

7. Our Commitment

At Sonkan Foods, we deeply value your trust and satisfaction. Therefore, our goal is not only to deliver healthy millet-based products but also to ensure every customer enjoys a safe, reliable, and pleasant experience with every order. Thank you for choosing Sonkan Foods — where we deliver clean nutrition and honest wellness to your family’s table.